Last Updated: 15.02.25
Privacy Policy
Petster Privacy Policy
Petster Inc.
Effective Date: August 1st, 2025
Welcome to Petster! Your privacy is critically important to us. This Privacy Policy outlines how Petster ("we," "us," or "our") collects, uses, shares, and protects your personal information and your pet's information when you use our mobile application and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our Services to you. The types of information we may collect include:
a. Personal Information You Provide:
Account Information: When you create a Petster account, we collect information such as your name, email address, and password.
Pet Information: You provide us with detailed information about your pet(s), including their name, species, breed, age, weight, gender, spay/neuter status, medical history, vaccination records, medications, vet visit details, photos, and any other information you choose to input.
Vetstimate™ Receipt Information: When you use our Vetstimate™ feature, you upload receipts which may contain details of veterinary services, costs, clinic information, and your pet's treatments.
Ask Petster Communications: We collect the content of your conversations with our AI Chat Support, including questions asked and advice provided.
Payment Information (for PRO features): If you subscribe to Petster PRO, we may collect payment information through a third-party payment processor (we do not store full credit card numbers ourselves).
b. Information Collected Automatically:
Usage Data: We collect information about how you interact with our Services, such as features used, pages viewed, time spent on the app, and other actions taken.
Device Information: We may collect information about the device you use to access our Services, including IP address, operating system, device identifiers, browser type, and mobile network information.
Location Information: With your consent, we may collect precise location information if you use features like "Nearby Services" to find local vets or parks. You can disable location services through your device settings.
c. Information from Other Sources:
We may receive information from third parties if you choose to connect your Petster account to other services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services:
To create and manage your account and pet profiles.
To store and organize your pet’s medical records, vet visit logs, and health timeline.
To provide reminders and alerts for medications, appointments, and other pet care needs.
To power the Vetstimate™ feature, including cost analysis and comparisons.
To provide responses and advice through our Ask Petster AI Chat Support.
To enable "Nearby Services" functionality.
To Improve and Personalize Our Services:
To understand how users interact with our Services to enhance user experience.
To personalize content and features based on your pet’s needs and your usage.
To develop new features and offerings.
To Communicate With You:
To send you service-related notifications, updates, security alerts, and support messages.
To respond to your inquiries and provide customer support.
To inform you about new features, promotions, or other Petster news (with your consent, where required).
For Analytics and Research:
To conduct internal analytics and research to improve our Services (primarily using aggregated or de-identified data).
For Legal and Security Purposes:
To comply with legal obligations and protect the rights, property, or safety of Petster, our users, or others.
To detect, prevent, and address fraud, security, or technical issues.
3. How We Share Your Information
We do not sell your personal information or your pet's sensitive health information. We may share your information in the following circumstances:
With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., cloud hosting, data analytics, payment processing, customer support). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
With Your Explicit Consent: We may share your information with third parties if you explicitly instruct us to do so (e.g., sharing specific records with your veterinarian).
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation or government request.
Protect and defend the rights or property of Petster.
Prevent or investigate possible wrongdoing in connection with the Services.
Protect the personal safety of users of the Services or the public.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information.
Aggregated or De-Identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you or your pet, for research, analytics, or other purposes.
4. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.
5. Data Retention
We will retain your personal information and your pet’s information for as long as your account is active or as needed to provide you with the Services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data as described in "Your Rights and Choices."
6. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information:
Access and Update: You can review and update your account and pet profile information directly within the Petster app.
Deletion: You can request the deletion of your account and associated data by contacting us. Please note that some information may be retained for legal or legitimate business purposes.
Object to Processing: You may have the right to object to certain processing of your personal information.
Restrict Processing: You may have the right to request that we restrict the processing of your personal information.
Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where we rely on consent for processing, you can withdraw your consent at any time (e.g., for location services or marketing communications).
To exercise these rights, please contact us using the details provided below.
7. Children's Privacy
Our Services are not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We may also provide notice through the app or via email. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
info@petster.ai
Petster Privacy Policy
Petster Inc.
Effective Date: August 1st, 2025
Welcome to Petster! Your privacy is critically important to us. This Privacy Policy outlines how Petster ("we," "us," or "our") collects, uses, shares, and protects your personal information and your pet's information when you use our mobile application and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our Services to you. The types of information we may collect include:
a. Personal Information You Provide:
Account Information: When you create a Petster account, we collect information such as your name, email address, and password.
Pet Information: You provide us with detailed information about your pet(s), including their name, species, breed, age, weight, gender, spay/neuter status, medical history, vaccination records, medications, vet visit details, photos, and any other information you choose to input.
Vetstimate™ Receipt Information: When you use our Vetstimate™ feature, you upload receipts which may contain details of veterinary services, costs, clinic information, and your pet's treatments.
Ask Petster Communications: We collect the content of your conversations with our AI Chat Support, including questions asked and advice provided.
Payment Information (for PRO features): If you subscribe to Petster PRO, we may collect payment information through a third-party payment processor (we do not store full credit card numbers ourselves).
b. Information Collected Automatically:
Usage Data: We collect information about how you interact with our Services, such as features used, pages viewed, time spent on the app, and other actions taken.
Device Information: We may collect information about the device you use to access our Services, including IP address, operating system, device identifiers, browser type, and mobile network information.
Location Information: With your consent, we may collect precise location information if you use features like "Nearby Services" to find local vets or parks. You can disable location services through your device settings.
c. Information from Other Sources:
We may receive information from third parties if you choose to connect your Petster account to other services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services:
To create and manage your account and pet profiles.
To store and organize your pet’s medical records, vet visit logs, and health timeline.
To provide reminders and alerts for medications, appointments, and other pet care needs.
To power the Vetstimate™ feature, including cost analysis and comparisons.
To provide responses and advice through our Ask Petster AI Chat Support.
To enable "Nearby Services" functionality.
To Improve and Personalize Our Services:
To understand how users interact with our Services to enhance user experience.
To personalize content and features based on your pet’s needs and your usage.
To develop new features and offerings.
To Communicate With You:
To send you service-related notifications, updates, security alerts, and support messages.
To respond to your inquiries and provide customer support.
To inform you about new features, promotions, or other Petster news (with your consent, where required).
For Analytics and Research:
To conduct internal analytics and research to improve our Services (primarily using aggregated or de-identified data).
For Legal and Security Purposes:
To comply with legal obligations and protect the rights, property, or safety of Petster, our users, or others.
To detect, prevent, and address fraud, security, or technical issues.
3. How We Share Your Information
We do not sell your personal information or your pet's sensitive health information. We may share your information in the following circumstances:
With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., cloud hosting, data analytics, payment processing, customer support). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
With Your Explicit Consent: We may share your information with third parties if you explicitly instruct us to do so (e.g., sharing specific records with your veterinarian).
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation or government request.
Protect and defend the rights or property of Petster.
Prevent or investigate possible wrongdoing in connection with the Services.
Protect the personal safety of users of the Services or the public.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information.
Aggregated or De-Identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you or your pet, for research, analytics, or other purposes.
4. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.
5. Data Retention
We will retain your personal information and your pet’s information for as long as your account is active or as needed to provide you with the Services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data as described in "Your Rights and Choices."
6. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information:
Access and Update: You can review and update your account and pet profile information directly within the Petster app.
Deletion: You can request the deletion of your account and associated data by contacting us. Please note that some information may be retained for legal or legitimate business purposes.
Object to Processing: You may have the right to object to certain processing of your personal information.
Restrict Processing: You may have the right to request that we restrict the processing of your personal information.
Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where we rely on consent for processing, you can withdraw your consent at any time (e.g., for location services or marketing communications).
To exercise these rights, please contact us using the details provided below.
7. Children's Privacy
Our Services are not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We may also provide notice through the app or via email. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
info@petster.ai